About

FAQ

• Where is the store based?

  Winter Garden, FL

• Do you accept orders placed outside of the US?

  We ship worldwide!

• I haven't recieved my order, but it has been shipped!

  I'm very sorry, but I am not responsible for lost shipments. All orders are shipped First Class by USPS with no insurance. Unless stated or agreed otherwise. Please message me if you would like additional services to your shipment prior to your purchase. I will create a separate listing for you.

• How long will it take to receive my order?

  All orders are shipped in batches. I take 1-3 trips to the post office each week. It may vary due to my work schedule or if there is a personal/family emergency. Please take into consideration if there is a holiday, because it may cause a delay with USPS.

  On rare occasions I run low or run out of shipping materials. This may cause a small delay in shipment. (Usually by a day or two.)

  If you have any concerns about when your order will be shipped, please do email me via the shop page.

  **I have a separate job from this shop, so please take into consideration that sometimes I cant reply quickly. I will try to ASAP!**

• I have emailed you, but haven't had a responce!

  Storenvy occasionally glitches when messages are sent. This may cause your message to be undelivered to my inbox.
  Try again if you do not get a response within 3-4 days.

  If you cannot contact me via Storenvy, please email me at: SweetieCakesShopCustomerService @ yahoo . com
  (with out the spaces)

• Paypal Claims

  Please do NOT open a paypal claim if you failed to contact us. If you have a concern with your order please consult me at SweetieCakesShopCustomerService @ yahoo.com

  INTERNATIONAL CUSTOMERS PLEASE READ:

  When ordering please check the contact email you provide us with. You will receive a shipping notification to that email ONLY.

  All international shipping notifications have a customs number. That is issued to your shipment with the United States Postal Service.

  Shipping documents such as receipts and customs forms are OFFICIAL U.S. Government documents.

  If you open a claim even though your order has been shipped-- these documents will be sent to Paypal.com
  *I am NOT responsible if USPS loses your order if shipped first class*

  Please reference the shipping FAQ for more information.

• Can I have tracking/insurance on my order? Or other shipment services?

  ☆★USA customers/orders☆★

  Tracking on first class shipments is available for USA customers only. If you are interested in having this extra, please add it to your cart before completing your order.

  If you decide to have tracking after you order. Please email me immediately. You will have to pay for the extra service separately. It will not be shipped with tracking till the fee is paid.

  Insurance, Priority and EMS is also available for USA orders, but will be more expensive then first class.

  If you are interested, please email for more information and quotes.

  ☆★International customers/orders☆★

  All international orders are shipped first class, unless Priority or EMS is requested and paid for. You may request it before or after you order.

  ★First Class Mail only includes a customs #; which is attached to the shipment notification email.
  You can partially track the shipment on USPS.com but it will not be accurate.

  **First class shipping can be risky in some cases**
  *Some orders have been lost during shipping.
  *Shipping arrival may vary from 7 days to 4 months, it depends on the country it is being shipped to, or customs.

  ★USPS Priority Mail includes tracking and should arrive within 8-23 days. It's safer then first class, but more expensive. Insurance is also applicable.

  ★EMS is the most expensive service, but it is the fastest and safest out of all shipping methods. It comes with tracking and optional insurance. Arrival should be about 3-10 days.

  If you are interested in USPS Priority or EMS, email me with the information provided below:

  Name:
  Country:
  Order Number or Item(s) to Buy:

• Why is Galaxxxy selling your designs in their shop?

  We have made friends with the lovely brand, Galaxxxy!
  They have permission to sell our designs, isn't that out of this world?! ❤

  If you ever are in Tokyo, make sure you stop at Galaxxxy's shop! You might see a few of our Melty Galaxy tights, and some other designs! ❤

  Also be sure to check out their website:
  http://galaxxxyrocks.com/

• I want to model for Sweetie Cakes! How do I submit?

  Send us an email through the storenvy contact form using this format

  Name:
  Age:
  Country:
  Email:
  Skype (Optional):
  Do you have any Sweetie Cakes designs? Y/N
  Sample Photo(s):

  If you are just a customer and only want us to use your fan photos, be sure to send s those as well! We love to see happy customer photos! ❤

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.